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Frequently asked Questions
Your package will be shipped within 5 days of placing your order. The time to reach you will depend on the shipping service selected as well as your country.
Informative deadlines:
France (Ecopli) : j+4
France (Colissimo) : j+3
Europe : j+8
North America : j+15
Asia: j+20
South America : j+20
Oceania : j+20
If you took a tracked shipping, you can track your order on the french Post website : https://www.laposte.fr/outils/track-a-parcel
We are shipping worldwide.
Returns are free within 15 days of receipt of your package.Return your order to us and we will issue a refund for it.
No if you come from the European Union
We make a compulsory customs declaration for all packages outside the European Union. It is then depending on the amount of the package and the country that VAT will be payable or not.