Frequently asked Questions
Your package will be shipped within 5 days of placing your order. The time to reach you will depend on the shipping service selected as well as your country.
– France (Ecopli) : j+4
– France (Colissimo) : j+3
– Europe : j+8
– North America : j+15
– Asia : j+20
– South America : j+20
– Oceania : j+20
If you took a tracked shipping, you can track your order on the french Post website : https://www.laposte.fr/outils/track-a-parcel
Just use the form on this page. We will correct the issue if the package isn’t shipped yet
We are shipping worldwide
No if you come from the European Union
We make a compulsory customs declaration for all packages outside the European Union . It is then depending on the amount of the package and the country that VAT will be payable or not.
Returns are free within 15 days of receipt of your package.
Return your order to us and we will issue a refund for it.