Common queries

Frequently asked Questions

When will my order arrive ?

Your package will be shipped within 5 days of placing your order. The time to reach you will depend on the shipping service selected as well as your country.
Informative deadlines:
– France (Ecopli) : j+4
– France (Colissimo) : j+3

– Europe : j+8
– North America : j+15
– Asia : j+20
– South America : j+20
– Oceania : j+20

How to know where is my package ?

If you took a tracked shipping, you can track your order on the french Post website :

I did a mistake in my order

Just use the form on this page. We will correct the issue if the package isn’t shipped yet

Are you shipping to my country ?

We are shipping worldwide

Will I have to pay VAT on my order ?

No if you come from the European Union

We make a compulsory customs declaration for all packages outside the European Union . It is then depending on the amount of the package and the country that VAT will be payable or not.

What is your return and exchange policy?

Returns are free within 15 days of receipt of your package.

Return your order to us and we will issue a refund for it.

Still need help ?

Write us !

Shipping worldwide

Shipping from 2.8€

Free return in 15 days

A problem with your order? Send us the item back and get your full refund

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